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Right of Revocation

1.            Right of Revocation

If you are a consumer, you are entitled to a statutory right of revocation, so you can revoke your contractual declaration in accordance with the following instructions:

1.1 Revocation Instruction for the Delivery of Digital Contents Not Delivered on Physical Data Carriers:

Revocation Instruction

Right of Revocation

You have the right to cancel the present contract within 14 days without the need to state any reasons. The revocation period is 14 days from the day on which the contract was concluded. To exercise your right of revocation, you must inform us (Nathalie’s Cuisine Ltd., Balfour 40, 6521209 Tel Aviv, Israel, Phone: +972 (0) 549548485, Email: nathalie@nathaliescuisine.com) of your decision to cancel the present contract by making a clear declaration (e.g. a letter sent by post, fax or email). While you are welcome to use the attached sample revocation form, this is not a necessity. With regard to compliance with the revocation period, it is sufficient if you send your notice indicating that you are exercising your right of revocation before the revocation period elapses.

Consequences of Revocation

If you cancel the present contract, we have to pay back all the payments we have received from you, including the delivery costs (excluding any additional costs resulting from you selecting a delivery type different from the most affordable standard delivery offered by us), without delay and at the very latest within 14 days starting from the day on which we receive the notice indicating your cancellation of the present contract. We shall use the same payment method you used in the original transaction to make this repayment, unless otherwise expressly agreed with yourself; under no circumstances shall you be charged fees due to this repayment.

1.2 Revocation Instruction if the Ordered Goods can be Posted as Packages and are Delivered or Accepted as a Single Delivery:

Right of Revocation

You have the right to cancel the present contract within 14 days without the need to state any reasons.

The revocation period is 14 days from the day on which you or a third party nominated by yourself (who is not the carrier) have or has taken possession of the goods.

To exercise your right of revocation, you must inform us (Nathalie’s Cuisine Ltd., Balfour 40, 6521209 Tel Aviv, Israel, Phone: +972 (0) 549548485, Email: nathalie@nathaliescuisine.com) of your decision to cancel the present contract by making a clear declaration (e.g. a letter sent by post, fax or email). While you are welcome to use the attached sample revocation form, this is not a necessity.

With regard to compliance with the revocation period, it is sufficient if you send your notice indicating that you are exercising your right of revocation before the revocation period elapses.

Consequences of Revocation

If you cancel the present contract, we have to pay back all the payments we have received from you, including the delivery costs (excluding any additional costs resulting from you selecting a delivery type different from the most affordable standard delivery offered by us), without delay and at the very latest within 14 days starting from the day on which we receive the notice indicating your cancellation of the present contract. We shall use the same payment method you used in the original transaction to make this repayment, unless otherwise expressly agreed with yourself; under no circumstances shall you be charged fees due to this repayment. We may refuse to make the repayment until the goods have been returned to us or until you have provided proof that you have sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without delay and, in any case, within 14 days starting from the day on which you informed us of your cancellation of the present contract. The period shall be deemed to have been complied with if you send the goods before the 14-day period elapses. You shall bear the direct costs of returning the goods. You only have to pay for any loss in the goods’ value if this loss in value is due to unnecessary handling of the goods to inspect their quality, characteristics and functionality

 


Note:

The goods should be returned in their original packaging along with all the accessories and packaging components wherever possible. If the original packaging is no longer available, please use protective outer packaging if necessary to guarantee sufficient protection against any transport damage. Damage to and contamination of the goods to be returned should be avoided. We would like to point out that the right of revocation and its consequences are naturally independent of observance of this note; it only serves to ensure easier returns processing.

1.            Sample Revocation Form

You can retrieve the sample revocation form in PDF format [HERE].

2.            Note on the Right of Revocation Expiring

The statutory right of revocation may expire in the following cases:

  • In accordance with Section 356, Para. 5 of the German Civil Code, if contracts are concluded on the delivery of digital contents that are not on physical data carriers, if the contractor has started performing the contract once the consumer has expressly agreed that they may start doing so before the revocation period has elapsed, and if the consumer has confirmed that they are aware that, in giving their agreement, they will lose their right of revocation when performance of the contract starts.

In these cases, the statutory right of revocation to which the consumer (within the meaning of Section 13 of the German Civil Code) is initially entitled shall expire.